Yes, FIGS does offer free returns and exchanges. You can find additional information about FIGS's free return policies on their customer service page here. You can also visit their homepage to see if FIGS has posted additional information on their free return policies. Brand Directory. Promo Code Finder. Store Feature Finder.
If for any reason the customer is not satisfied with the quality or presentation of the received items within that 30 day period, they must contact FIGS to arrange for a return. Shipping costs are non refundable, and return shipping costs must be paid by the customer. In some cases, we may ask that the return be shipped directly to one of our partners. Returned product must be received free of damage, in original, new condition and packaged consistent with the original packaging. Products that have been installed or show signs of use may only be eligible for partial refunds. This assessment of the quality and condition of the returned items is at the sole discretion of FIGS. Custom orders which involve custom engineering cannot be refunded in whole. Any refunds for custom design will be based on circumstances but non-refundable engineering costs will be assessed. To begin a return click here. If for any reason you are not completely satisfied with your purchase, you may return the item within 14 days of delivery of your order.
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FIGS Return Policy allows you to return the defected products instantly, while for the products that have other issues can also be returned within the time frame stipulated by the company, here we will take you through the detailed return procedure of the company. Since the company sells medical apparel, so it takes extra service while packing its products to the customers. Do remember to keep your purchase in original condition and the same packaging that you got it with. However, if the returned item is opened and is not in original condition, then it is upon the discretion of the company to return the product. Returning the products from FIGS is only possible through the mail. You need to raise the return request within 30 days to be eligible for return or refund of your product. Returning by mail is a simple and hassle-free process. If you wish to return your items by mail, you need to follow the below steps:. Step To start your return procedure, click here and you will reach returns page. Step On this tab, fill out order number and shipping zip code.
I ordered some boots almost two months ago and not received them yet. I was sent a tracking number that does not work or lead to anywhere. Terrible customer service, no luck reaching a real human to exchange. Ridiculously expensive, especially considering they are very ill-fitting.